Frequently asked questions.
What are Grab & Go Garlands?
These are pre-inflated balloon garlands designed for easy DIY installation. We build the garland, and you simply pick it up and hang it using the provided materials. Great for smaller events and budget-friendly setups.
Where can I pick up my Grab & Go order?
All Grab & Go orders are picked up from us. We’ll send you the exact address and pickup instructions once your order is confirmed.
What is your cancellation policy?
Please note that all deposits are non-refundable. If you need to cancel, your deposit may be applied to a future booking — but only if you give at least 2 weeks' notice before your event.
Cancellations made with less than 2 weeks' notice will result in the forfeiture of your deposit, as supplies will have already been ordered and your event date held exclusively for you, preventing us from booking other clients.
I’m ready to order. How do I do that?
Fill out our inquiry form. Share your event details, inspiration, and date. We’ll respond with a custom quote and booking instructions.
Can you match my event theme or colors?
Yes! We offer full customization and can match your color palette or theme using latex, foil, confetti, metallic, or chrome balloons. We can even add vinyl lettering or printed logos on request.
How long will the balloons last?
Indoor balloons typically last 3–5 days or more, depending on conditions. Honestly, they can last weeks. Outdoor balloons are more sensitive to heat, sun, and wind, so we recommend keeping them shaded or under cover when possible.
Can balloon décor be set up outdoors?
Yes, though we’ll work with you to make it weather-safe. Outdoor conditions like direct sun, wind, and humidity can reduce balloon life, but we’ll use proper anchoring and advise best practices.
Can you print logos or messages on balloons?
Yes! We offer custom-printed balloons for logos, names, and messages. These work great for birthdays, baby showers, brand activations, and corporate events. Ask us for options and lead time.